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Security Awareness

Security Topic: Smishing

“Smishing” means “SMS Phishing”

Global agencies have recently warned consumers of a major spike in SMS phishing, or “smishing”, attacks. One such campaign targeted customers of the multinational shipping company UPS. In this episode, starring Andrew Lawrence as Mike, we see a firsthand account of how a smishing attack plays out for its unknowing victim. Watch to learn more about smishing attacks and what you can do to protect yourself and your organization from these kinds of attacks!

June 28 2023 United Parcel Service (UPS) said on Wednesday it is working with law officials and outside experts following reports of phishing messages that were sent via text messages to certain shippers and their customers in Canada. The package delivery company did not disclose the number of customers and shippers impacted.

“Law enforcement has indicated that there has been an increase in smishing, impacting a number of shippers and many different industries,” UPS said in an emailed statement.

Several companies in the U.S. have been prone to such incidents, prompting them to ramp up efforts to secure their businesses. UPS said it was sending privacy incident notification letters to individuals in Canada whose information may have been impacted. News platform Cyber Security News earlier reported the development.

UPS data breach notification letter

UPS says it’s notifying individuals whose information may have been affected to ensure transparency and awareness of the situation.

“The information available through the package look-up tools included the recipient’s name, shipment address, and potentially phone number and order number,” UPS said.

“We cannot provide you with the exact time frame that the misuse of our package look-up tools occurred. It may have affected packages for a small group of shippers and some of their customers from February 1, 2022 to April 24, 2023.”

UPS working with experts after phishing attack on some shippers, customers

https://www.reuters.com/business/retail-consumer/ups-says-aware-some-phishing-messages-customers-shippers-2023-06-28/

UPS discloses data breach after exposed customer info used in SMS phishing

https://www.bleepingcomputer.com/news/security/ups-discloses-data-breach-after-exposed-customer-info-used-in-sms-phishing/

What Is Smishing? Definition, Examples & Protection

https://www.forbes.com/advisor/business/what-is-smishing/

Vishing and Smishing: What You Need to Know

https://www.cisecurity.org/insights/newsletter/vishing-and-smishing-what-you-need-to-know

Smishing (SMS phishing)

https://www.techtarget.com/searchmobilecomputing/definition/SMiShing

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